FTTH Operational Excellence

You built
the network.
Now run it
like a carrier.

CVG accelerates the build-to-operate transition for fiber companies — bringing 45+ years of operator expertise, AI-powered network intelligence, and a proven global support structure to FTTH providers in their critical first years.

45+Years combined FTTH & NOC operational leadership
30Days to a specific recommendations package — fixed price
Day 91You own the playbook, tools & AI — zero ongoing dependency
$25KAssessment starting price — fixed, defined deliverable, no surprises
HEADEND OLT CVG managed 1x9 splitter ONT ONT ONT ONT ONT ONT ONT ONT ONT
Project Experience
COMCASTFTTH / EPON deployment, 25+ markets
TIME WARNER CABLENOC built from scratch at TWC scale
ZAYO GROUPInfrastructure leadership, 141K route miles
HOTWIRE COMMS.NetAI evaluation & NOC advisory
VERITÀ TELECOMInfrastructure strategy & architecture
The Challenge

Most fiber companies are built by people who understand fiber.

The build-to-operate transition arrives after construction slows and customers start calling. That is when operators realize they cannot hire a 20-person operations team fast enough — and that every day without a functioning NOC costs them subscribers.

BEAD-funded builds: CVG supports FTTH operators deploying under federal broadband agreements

“We are the only firm that combines Comcast-scale FTTH expertise, a NOC built from scratch, AI-powered network intelligence, and a global support structure — all available ala carte, at fixed price, starting in 30 days.”

⚠️
Outages found by customers, not your NOC
Your customers call before your team knows anything is wrong. That is a process problem, not a technology problem.
🗺
Every market runs its own playbook
No unified ops model. No consistent escalation path. Leadership cannot see what is actually happening in the field.
👥
Cannot hire fast enough to keep pace with build
Construction is moving faster than you can staff an operations function. You are building the plane while flying it.
🏗
Fiber PM is informal — no playbook, no field visibility
No permit tracking, no splice crew sequencing, no OTDR sign-off accountability. Leadership is flying blind on homes passed per day.
📊
Exec team flying blind on operational KPIs
The gap between what you measure and what you should measure costs operators millions annually in churn and inefficiency.
Who We Are

Built by operators. For operators.

Vision

To be the operational backbone every fiber company needs but cannot afford to build alone — available at the exact moment they need it, and gone when they do not.

Mission

Accelerate the build-to-operate transition for FTTH providers — bringing 45+ years of combined operator expertise, AI-powered network intelligence, and a global support structure to companies growing faster than their operations can handle.

We are not consultants who learned about telecom from a slide deck. We are operators who built these functions from scratch — inside the organizations that set the standard for how fiber networks run at scale. Kathy ran EPON fiber deployment into 25 Comcast markets and unified 10+ competing workstreams into one delivery engine. Nadine built Time Warner Cable's NOC from zero.

CVG brings that exact experience directly to FTTH companies: assessing what is broken, fixing what matters most, and leaving the AI running after we are gone. Day 91, you own it.

Our Services

Five things we are really good at.

Every service is available standalone at a fixed price. You do not have to buy a package — you buy exactly what you need.

01 — ANCHOR SERVICE

Network Assessment & Design

Our entry point. 30 days, fixed price, specific deliverable. We assess your NOC maturity, tool stack, incident workflows, and field ops efficiency — and hand you a prioritized recommendations package with implementation paths and prices attached. Not a slide deck. A roadmap.

  • Full NOC audit: processes, tiers, tools, escalation paths, KPIs
  • CVG NOC Maturity Model scoring across 6 operational dimensions
  • Field tech engagement review — how does information reach the truck?
  • NetAI readiness assessment — is your topology ready for GNN deployment?
  • Specific, priced, sequenced recommendations package
Starting at $25,000 — fixed price, 30 days
02
🖥

NOC Services & AI Operations

Full NOC optimization and outsourcing. We redesign the process, deploy NetAI, and manage the E-Clerx global support relationship on your behalf. You get a 24/7 intelligent NOC.

  • NOC redesign: tier structure, tools, process documentation
  • NetAI GNN deployment — outage detection and prediction
  • E-Clerx global NOC support: CVG manages, E-Clerx executes
  • Ticketing platform assessment and migration guidance
  • Staffing placement via our telecom network
03
🏗

Fiber Construction PM

Dependency-based execution from permit application to OTDR sign-off, with PCT handling construction execution. Field language built in: permit, make-ready, splice, OTDR, activation, I&R.

  • Permit applications → make-ready → aerial/underground build coordination
  • Splice crew sequencing → OTDR testing → activation milestone tracking
  • PCT nationwide construction execution and field vendor coordination
  • Field-to-leadership dashboards: homes passed per day, cost per home
  • BEAD-funded build program support and compliance tracking
04
🔴

Outage & Incident Management

We redesign the entire incident lifecycle — from NetAI detection to field tech dispatch to post-incident review — so your team is proactive, not reactive.

  • Detect (NetAI GNN) → Diagnose → Dispatch → Resolve → Learn
  • Field tech engagement: unified alert + ticket + dispatch view
  • I&R process redesign — from manual to semi-automated dispatch
  • Post-incident review loop wired back into NetAI alert thresholds
05
🤖

NetAI Tools & AI Operations

NetAI uses Graph Neural Networks to ingest your topology, correlate device paths, and identify failure sources before your customers do. We deploy it. You keep it running.

  • Network topology ingestion and GNN model build
  • Failure source identification — not just “something broke”
  • Predictive degradation detection — before the customer calls
  • CVG manages deployment, config, and 90-day activation support
+
💼

Staffing Solutions

CVG can source senior technical telecom talent fast — onshore and offshore — via a network of thousands of industry contacts built over 45+ years combined.

  • Senior engineers with carrier-scale field experience
  • NOC supervisors, Tier 1/2 technicians, field operations leads
  • Offshore NOC staffing via E-Clerx global support structure
  • Placement fee model — 20% of first-year compensation, one-time
How We Work

Three phases. Fixed price. Always ala carte.

We do not write reports and disappear. By Day 90, NetAI is running in your network, the NOC process is rebuilt, and you own the playbook.

30DAY

Discover — Assessment & Recommendations

NOC audit, KPI baseline, tool inventory, NOC maturity scoring across 6 dimensions, stakeholder interviews, NetAI readiness evaluation. Delivered: a specific recommendations package with sequenced implementation paths and prices — not a slide deck.

Starting at $25,000 — fixed price
60DAY

Design — Implementation Underway

Tool selection confirmed. NOC redesign in progress. NetAI configuration underway. E-Clerx outsourcing roadmap defined if applicable. Fiber PM playbook live. Construction milestone tracking active.

90DAY

Deploy — Operational & Running

NetAI live in your network. NOC redesigned and documented. Executive dashboards running. Field dispatch process rebuilt. E-Clerx transition scoped or underway.

What you own at Day 91

Documented NOC playbook. NetAI running in your network. Trained team. CVG dashboard you control. No ongoing dependency on CVG unless you want the monthly advisory retainer.

A La Carte — Any Service, Standalone

You do not have to buy a full engagement. Every service available at fixed price. Start with what you need, add more when it makes sense.

NOC Assessment only
NetAI deployment only
E-Clerx management only
Construction PM only
Staffing placement only
Advisory hours only
Architecture review only
Incident management only

Ongoing Platform — After Day 91

Keep NetAI running in your network. Receive monthly operational health reports benchmarked against CVG peer data. Retain Kathy or Nadine on a monthly advisory basis.

● CVG Network Intelligence Platform — from $2K/month/site
● CVG Advisory Retainer — from $5K/month
● E-Clerx NOC management — % of outsourcing contract
NOC Health Check

Where does your NOC stand right now?

8 questions. 2 minutes. Instant scoring against the CVG NOC Maturity Model.

Your Results
2.1NOC Maturity Score
Structured Operations
You are running a real operation but significant upside exists in AI augmentation and process optimization.

CVG Recommendations for Your Tier

    Get your detailed 8-page NOC Analysis

    Based on your answers, Kathy or Nadine will prepare a personalized assessment with specific recommendations, cost estimates, and a 30/60/90 roadmap for your tier.

    ✓ Got it — Kathy or Nadine will send your personalized analysis within 24 hours.

    Business Outcomes

    What operators achieve when CVG is done.

    25%
    Faster deployment speed
    Comcast EPON benchmark — Kathy Lawn
    25%
    Operating cost reduction
    Comcast EPON benchmark — Kathy Lawn
    <5min
    Outage detection vs. 1+ hours without AI
    NetAI GNN platform benchmarks
    Day 91
    You own the playbook, tools & AI
    CVG engagement model
    1 call
    To access NOC, AI, construction PM, and staffing
    CVG ala carte model
    Why CVG

    What makes us different from every other option.

    🧠

    We have done exactly what you are trying to do

    Not consultants who read about FTTH. Kathy ran EPON deployment into 25 Comcast markets. Nadine built TWC's NOC from zero. We know what breaks at your stage.

    📡

    NetAI — GNN-based network intelligence, not another dashboard

    NetAI ingests your entire topology and builds a graph model that identifies failure sources in minutes, not hours. We deploy it. You keep it running after we leave.

    🌎

    E-Clerx — 24/7 global NOC support, managed by us

    You get a global operations support structure without the offshore vendor management complexity. We scope it, set the standards, and hold E-Clerx accountable on your behalf.

    🏗

    PCT — nationwide construction execution on call

    Pacific Tech Communications is our active construction partner. Aerial, underground, splicing, OTDR. You do not have to find and vet a construction firm. We bring one.

    📌

    We leave behind more than a report

    NetAI stays running. The playbook is yours. The team is trained. Day 91, CVG is optional — not required. That is the model.

    Partner Ecosystem

    AI Platform Partner — Authorized Reseller

    NetAI — Graph Neural Network Intelligence

    Ingests your network topology, correlates all device paths, identifies failure sources, and predicts degradation before it becomes an outage. Not a dashboard — a topology-aware intelligence layer.

    Global Operations Partner

    E-Clerx — NOC Outsourcing at Scale

    24/7 multi-tier global NOC support. CVG manages the E-Clerx relationship, defines performance standards, and holds them accountable. You get the results — not the vendor complexity.

    Construction Execution Partner

    PCT — Pacific Tech Communications

    Nationwide fiber deployment: aerial, underground, splicing, testing, commissioning. Active CVG partner. We coordinate the build — PCT executes it.

    Technology

    How NetAI actually works.

    Traditional monitoring tells you something broke. NetAI tells you where in your topology the failure originated and what is about to break next. That changes everything about how your NOC operates.

    1

    Topology Ingestion

    NetAI ingests your complete network topology — OLTs, splitters, ONTs, distribution fiber, drop cables — and builds a machine-readable graph of every path and relationship in your network.

    2

    GNN Model Build

    A Graph Neural Network continuously maps the relationship between every device, every path, and every signal quality measurement — learning what normal looks like across your specific topology.

    3

    Failure Source ID

    When degradation occurs, NetAI traces the signal path back through the graph to identify the exact source — bad splice, degraded OLT port, or failing ONT — in minutes, not hours.

    Before NetAI

    Customer calls. NOC ticket created. Technician dispatched. Problem found after 60–90 minutes of trial and error.

    After NetAI

    NetAI detects signal degradation. Source identified in the topology graph. Correct technician dispatched with the right information before the customer calls.

    Fiber Construction PM

    The full build lifecycle — in field language.

    Every phase has dependencies. Every milestone has an owner. Every deviation has a path back to schedule. CVG sequences it. PCT executes it.

    📋
    Permitting
    ROW applications, municipality coordination, pole attachment agreements
    Make-Ready
    Utility coordination, pole transfers, clearance verification
    🏗
    Build
    Aerial or underground fiber placement, conduit installation, splice points established
    ✄️
    Splicing
    Fusion splicing at every node, splice loss verification, documentation per reel
    📊
    OTDR Testing
    End-to-end loss measurement, threshold verification, sign-off per span
    🏠
    Activation
    ONT installation, provisioning, service turn-up, first-call resolution process
    🔧
    I&R Ops
    Install and repair handoff to NOC, field tech integration with NetAI dispatch
    CVG manages sequencing, dependencies, and accountability
    PCT executes aerial, underground, splicing, and testing
    Client owns the network and approves each milestone
    Track Record

    The work that built this expertise.

    Career Project — Kathy Lawn as Program Lead | Comcast EPON FTTH Deployment

    “When I joined the EPON program at Comcast, there were 10 to 15 separate market teams each running their own version of the deployment playbook. No unified sequencing, no consistent governance, no shared accountability model. We built one — a dependency-based execution framework across 25 markets with weekly cadences, regional pilots that became national templates, and real-time KPI dashboards the leadership team could actually use. Two years later we had cut deployment time by 25% and operating cost by 25%. The network was scaling for 25 million users. That is the methodology CVG brings to every engagement.”

    25+
    Markets unified under one deployment model
    25%
    Deployment speed improvement
    25%
    Operating cost reduction
    The Team

    Operators first. Consultants second.

    Kathy Lawn, Co-Founder CVG

    Kathy Lawn, MBA

    Co-Founder | FTTH Operations & Strategy

    20+ years as a Telecom Operations Executive. Led EPON FTTH deployment across 25+ Comcast markets — unifying competing workstreams into one delivery engine, achieving 25% faster deployment and 25% cost reduction at 25M+ user scale. Expert in network architecture, NOC leadership, and building field operations that work at scale.

    LinkedIn ↗
    Nadine Heinen, Co-Founder CVG

    Nadine Heinen

    Co-Founder | NOC Operations & AI

    25 years building and transforming Network Operations Centers. Built Time Warner Cable's NOC from scratch. Deep expertise in NOC design, tools selection, offshore integration, incident management, and field tech engagement. Authorized NetAI reseller with active E-Clerx and PCT partnership relationships.

    LinkedIn ↗
    Project Experience

    Where the expertise was built.

    The following projects reflect the professional work of CVG's founders at organizations where they held operational leadership roles.

    Kathy Lawn

    Comcast — EPON FTTH Deployment Program

    Unified national FTTH deployment across 25+ markets

    Built and led the EPON fiber deployment program across 25+ Comcast markets, unifying 10–15 competing workstreams into a single dependency-based execution model. Created regional pilots that became national templates. Drove 25% improvement in deployment speed and 25% reduction in operating cost while scaling to support 25M+ users.

    25+ Markets25% Faster Deploy25% Cost Reduction25M+ Users
    Nadine Heinen

    Time Warner Cable — NOC Build from Zero

    Built a carrier-grade NOC from scratch at TWC scale

    Designed and built Time Warner Cable's Network Operations Center from the ground up — tier structure, tooling, escalation paths, staffing model, and offshore integration. Transformed informal reactive operations into a structured, high-performing organization. Nadine is always the first call for operators who need to build or rebuild a NOC.

    NOC Built from ZeroMulti-Tier StructureFull Tool Stack
    Nadine Heinen

    Zayo Group — Infrastructure & Operations Leadership

    Infrastructure and network operations at global fiber scale

    Operations and infrastructure leadership at Zayo — one of the largest fiber and bandwidth infrastructure providers in the world, operating 16M+ fiber miles across 141,000 route miles. Developed the organizational and operational expertise to manage complex, multi-state, multi-technology network environments.

    16M+ Fiber Miles141K Route MilesGlobal Operations
    Kathy Lawn & Nadine Heinen

    Hotwire Communications & Verità Telecom — Advisory

    NOC advisory and infrastructure strategy for FTTH operators

    NetAI platform evaluation and NOC operations advisory for Hotwire Communications, an active FTTH operator. Infrastructure strategy and architecture advisory for Verità Telecommunications. These engagements reflect the active industry relationships and ongoing advisory work that CVG formalizes as a firm.

    FTTH AdvisoryNetAI EvaluationInfrastructure Strategy
    After Day 91

    The platform that stays running.

    CVG's consulting engagement ends at Day 91. What does not end: NetAI running in your network, your CVG dashboard, and your monthly operational health benchmarks. For operators who want to go further, the CVG Network Intelligence Platform extends everything we built together into an ongoing intelligence layer — without requiring CVG's active involvement to run it.

    Longer term, CVG is building AI-powered operational tools that formalize Kathy and Nadine's methodologies — making them available to operators beyond the initial consulting engagement. Details available to current CVG clients.

    Ask about the platform →
    What stays after the engagement
    Included

    NetAI running in your network

    Network intelligence operational — license ongoing via CVG reseller relationship

    Included

    Documented NOC playbook

    Every process, escalation path, and runbook — yours to own and operate

    Optional

    CVG Intelligence Platform

    Monthly operational benchmarks vs. CVG peer data — from $2K/month

    Optional

    CVG Advisory Retainer

    Ongoing access to Kathy or Nadine — from $5K/month

    Coming

    CVG Operations Suite

    AI-powered tools formalizing CVG methodologies — available to clients in 2026

    FAQ

    Common questions — straight answers.

    Hiring a VP of NOC Operations takes 3–6 months and costs $150K+/year before you know if they are the right fit. CVG walks in the door in 30 days, delivers a specific recommendations package, and by Day 90 your NOC is rebuilt and NetAI is running. You can hire the internal team while we are building the foundation — and hand them a documented playbook to operate instead of starting from scratch.

    You can. But then you need to figure out which E-Clerx tier fits your operation, define the SLA, set performance standards, and hold them accountable when they miss. For NetAI, you need to prepare your topology data, configure alert thresholds, train your team, and integrate it with your ticketing system. CVG has done all of this before. We manage the partner relationships, define the standards, and hold everyone accountable. You get the outcomes without the vendor management complexity.

    30 days of Kathy and Nadine's time — including stakeholder interviews, live NOC observation, field engagement review, tool inventory, NOC maturity scoring across 6 dimensions, and NetAI readiness evaluation. The deliverable is a specific recommendations package: what to fix, what to outsource, what tools to replace, in what order, with estimated implementation costs attached. Plus a 30-minute executive presentation with your CTO, COO, and CEO. Fixed price. No scope creep. No vague outcomes.

    Every CVG service is available standalone at a fixed price. Need only the NetAI deployment? $20K–$35K, 90-day activation support. Need only construction PM for a specific market? Per-market engagement, milestone-based payments. Need a staffing placement? 20% of first-year compensation, one-time. You buy exactly what you need. Nothing more.

    CVG may be new as a firm, but everything we bring has been built and tested at scale — at Comcast, Time Warner, Zayo, and others. Our engagement model protects you: the assessment is fixed-price with defined deliverables, milestone-based payments for implementation, and a clear termination clause if something is not working. We carry professional liability insurance. And our business model depends entirely on our first 3–5 reference clients being successful — so our interests are completely aligned with yours.

    Yes. We specifically support FTTH operators deploying under BEAD agreements — where build timelines are tied to federal milestones and operational readiness cannot be treated as an afterthought. CVG's fiber construction PM discipline (permit coordination, make-ready, splice crew sequencing, OTDR sign-off, activation milestone tracking) is exactly what BEAD builds need.

    Three things. First, FTTH-specific — not a generalist firm applying a generic framework to your network. Second, you get Kathy and Nadine — not a team of associates you have never met. Third, we leave something running when we are done: NetAI in your network, a documented playbook your team operates, a benchmark database that tells you how your NOC compares to peers. Big consulting firms write reports. CVG builds operational capability.

    Assessment: $25K–$35K fixed (30 days). Implementation: $40K–$80K depending on scope (60–90 days, milestone payments). NetAI deployment: $20K–$35K (90-day activation). Ongoing: from $2K/month for the intelligence platform, from $5K/month for the advisory retainer. Most operators start with the assessment — it defines everything else. If the assessment shows you only need two of the five services, you only pay for two. Total first-year investment for a full engagement: typically $120K–$200K including the ongoing platform.

    Insights

    Thought Leadership

    Practitioners, not theorists. When we write, it is based on what we have actually built.

    NOC Operations

    The Build-to-Operate Transition: What FTTH Operators Get Wrong in Year Two

    Most fiber companies survive Year 1. Year 2 is where operational debt compounds into subscriber churn. Here is what we see — and what to do before the customers start calling.

    Coming soon — Kathy Lawn
    AI Operations

    Why Your NOC Needs a Graph Neural Network, Not Just More Monitors

    Traditional monitoring tells you something broke. NetAI's GNN tells you where in the topology the failure originated and what is about to break next. The difference matters at 3am.

    Coming soon — Nadine Heinen
    Fiber Construction

    From Permit to OTDR: Building a Fiber PM Discipline That Keeps BEAD Builds on Schedule

    BEAD timelines are tied to federal milestones. Informal fiber PM is not compatible with federal accountability. Here is the sequencing model that keeps builds moving.

    Coming soon — Kathy Lawn

    Get new articles when they publish.

    CVG writes when we have something worth saying. No noise.

    Book a Call

    30 minutes. No pitch. Real conversation.

    Tell us where you are. We will tell you what we see. If there is a fit, we will scope an assessment and you will have a recommendations package in 30 days.

    Schedule a 30-minute call directly with Kathy or Nadine:

    Request a Call Time →

    Or email us: info@creativevelocitygroup.com

    Get Started

    Start with a conversation, not a contract.

    Tell us where you are in your fiber build. We will tell you what we see — and whether a 30-day fixed-price assessment makes sense for your situation. No long-term commitment required.

    Emailinfo@creativevelocitygroup.com
    ServingFTTH operators across the United States — remotely or on-site